Enterprise Cancellation, Withdrawal & Refund Policy
CO₂ MANAGER ENTERPRISE CLOUD | Doc No: POL-REFUND-EU-2026 | In Compliance with EU Directive 2011/83/EU
This Policy sets forth the principles, terms, and legal conditions governing cancellation, the statutory right of withdrawal, and fee refunds for cloud software subscriptions (Package 0, Package 1, Package 2), calculation credits, and consultancy services provided by CO₂ Manager across European and international markets.
1. STATUTORY RIGHT OF WITHDRAWAL (EU DIRECTIVE 2011/83/EU)
Pursuant to European consumer protection and distance sales directives, customers normally hold a right of withdrawal within 14 (fourteen) calendar days from contract conclusion without giving reasons.
1.1. EXCEPTION FOR DIGITAL PERFORMANCE (ART. 16(m) DIRECTIVE 2011/83/EU): For digital content and SaaS cloud solutions, the right of withdrawal ceases once the customer gives prior express consent to immediate digital execution and explicitly acknowledges that they thereby forfeit their statutory right of withdrawal upon initial login or computation launch.
2. SUBSCRIPTION CANCELLATION & BILLING CYCLES
- Monthly Subscriptions: May be cancelled at any time via the customer billing dashboard or by emailing billing@co2manager.eu at least 48 hours before the next renewal date. Access remains active until the end of the paid billing month.
- Annual Corporate Plans: Annual licenses are heavily discounted and non-refundable once activated. In the event of documented technical non-performance attributable solely to the Platform that cannot be rectified within 14 business days, a pro-rata refund for unused full calendar months may be issued upon formal compliance review.
3. REFUND ELIGIBILITY CONDITIONS
- Duplicate or Erroneous Transactions: 100% full refund is issued automatically within 3 to 7 business days if a system error results in duplicate billing.
- Unused Calculation Credits: If calculation credits or CBAM validation tokens remain completely unused and a refund request is submitted within 14 calendar days of payment, a refund minus payment processor fees will be granted.
- Non-Refundable Circumstances: Accounts suspended due to terms of service violations, fraudulent activity, or cases where certified ISO 14064-1 reports or official CBAM declarations have already been generated and exported are strictly non-refundable.
4. REFUND PROCEDURE & PROCESSING TIME
To submit a refund claim, please email billing@co2manager.eu with your company name, registered corporate email, and transaction receipt. Approved refunds will be credited back to the original payment method (Credit Card / SEPA Wire) within 5 to 10 banking days.
CO₂ Manager Financial Governance & Compliance | EcoBalance Europe & Ethic Metal A.Ş.
Contact: billing@co2manager.eu | Tax & Registry: TR3810923374 / HRB 184920 B
