Digital Service Delivery & Fulfillment Terms
CO₂ MANAGER / ETHIC METAL A.Ş. & ECOBALANCE EUROPE | Doc No: POL-DELIV-EU-2026
All products, software licenses (Package 0, Package 1, Package 2), carbon emission calculation tokens, CBAM declaration modules, and expert consultancy packages provided via CO₂ Manager are 100% digital cloud services (SaaS). No physical delivery is involved, and zero shipping fees apply.
1. INSTANT ELECTRONIC PROVISIONING (SAAS ACTIVATION)
Upon successful completion of payment through our secure international gateway, user licenses and account quotas are provisioned automatically in real time. The account administrator receives an automated confirmation email containing login credentials, workspace access links, and electronic tax invoices.
2. DIGITAL CARBON REPORT GENERATION & EXPORT
Official ISO 14064-1 compliance certificates, GHG Scope 1-2-3 audit logs, and EU CBAM XML/Excel declaration files are generated electronically through the cloud dashboard. Users can download, sign, and submit these documents to auditing bodies immediately upon calculation completion.
3. TECHNICAL SUPPORT, SLA & SERVICE CONTINUITY
CO₂ Manager provides high-availability cloud infrastructure with a 99.9% uptime SLA. Technical assistance and onboarding consulting sessions are delivered remotely via certified online meeting tools and dedicated compliance support channels (support@co2manager.eu).
4. CANCELLATION AND RIGHT OF WITHDRAWAL
Pursuant to Directive 2011/83/EU on Consumer Rights and statutory digital service regulations, the right of withdrawal ceases once digital content performance has begun with prior express consent. Corporate subscriptions can be canceled prior to renewal at the end of each billing cycle.
CO₂ Manager Enterprise Cloud Platform | EcoBalance Kirchheim, Germany & Ethic Metal A.Ş.
EU Contact: support@co2manager.eu | Tax & Compliance No: TR3810923374 / HRB 184920 B
